A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either their commercial or independent professional activities.
You shall be entitled to withdraw from this contract within 14 days without giving a reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise your right to cancel, you must inform us (Dr. Reinhard Lippmann, Heinrich-Greif-Str. 29, 01217 Dresden, tel. +49(0)351/2538673, email email@example.com) of your decision to withdraw from this contract in a clear and unambiguous statement (e.g. letter sent by post, fax or email). To do so, you can use the enclosed template form for withdrawal. However, this is not mandatory. The withdrawal period shall be deemed to be met if you send notification of your desire to exercise your right of withdrawal before this period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall be obliged to reimburse you for all payments made by you to us immediately (except for additional costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) or at the latest within 14 days from the day on which we received notification of your wish to withdraw from this contract. For this repayment, we shall use the same payment method that you used in the original transaction, unless expressly agreed otherwise with you; you shall not under any circumstances be charged a fee as a result of this reimbursement. We may withhold reimbursement until the goods have been returned to us or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline shall be deemed to be met if you send back the goods before the period of 14 days has expired.
You shall bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Template form for withdrawal
(If you wish to withdraw from the contract, please complete this form and return it.)
– to Dr. Reinhard Lippmann, Heinrich-Greif-Str. 29, 01217 Dresden, tel. +49(0)351/2538673, email firstname.lastname@example.org:
– I/we (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of consumer(s) (only if this form is submitted on paper)
(*) Delete as appropriate.
Exclusion/premature expiration of the right to withdraw
The right to withdraw does not apply to contracts:
for delivery of goods, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is significant, or which are clearly tailored to the personal requirements of the consumer;
for delivery of goods, which can spoil quickly or whose use-by date would be exceeded quickly;
for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, over which the entrepreneur has no influence;
for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in the case of contracts:
for delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
for delivery of goods if they have been mixed inseparably with other goods after the delivery, owing to their condition;
for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.